LegalSOS
Refund and Return Policy
This policy explains the terms relating to refunds and returns for services collected through the LegalSOS platform.
GULF INTERNATIONAL COLLECTION AND CONSULTING CO. W.L.L
Last updated: 2025
General Rule
Fees paid through the platform are final and non-refundable unless otherwise specified by the platform in the cases described below.
Full Refund Cases
1. The user cancels the service request before the scheduled appointment date. 2. The service provider cancels the appointment or fails to attend. 3. A technical error on the platform results in duplicate or incorrect charges.
Non-Refundable Cases
1. Services that have already been provided or consultations that have taken place. 2. Cancellation requests submitted after the scheduled appointment time. 3. Dissatisfaction with legal advice or the outcome of legal proceedings. 4. Administrative fees and platform registration fees.
Refund Process
1. Refund requests must be submitted through the platform's official communication channels. 2. Refunds are processed using the same payment method used for the original transaction. 3. Processing may take up to 14 business days depending on the payment provider. 4. The platform reserves the right to investigate any refund request before processing it.